As a healthcare provider you interact with a variety of people: patients, families, co-workers, and physicians, usually in an environment of turmoil. This course offers suggestions and technicques to deal effectively with difficult people. Emphasis is on learning to communicate by using appropriate verbal and listening skills.

Provider approved by the California Board of Registered Nursing. Provider Number 13935 for 6 contact hours. Presented by American Health Education.

This course is open to all SEIU-UHW members only.

SEIU-UHW strongly suggests that you check with your accrediting agency to make sure they will recognize your class.